BPO Call Center/Contact Center

What’s a BPO call center and what does it do?

If your business doesn’t have the bandwidth to handle all your inbound and outbound calls, it may be time to let a BPO call center step in.

Not every company has the staff, tools, and skills required to meet their customers’ expectations of call center service. For example, 51% of customers expect a response in under the first five minutes when they call. But for a small/medium company, meeting this expectation may not always be possible. That’s where a business process outsourcing (BPO) call center comes in.

Business process outsourcing is the act of outsourcing some aspect of your business’s operations to a third-party vendor or service provider. A BPO call center is a team of outsourced agents who handle incoming or outgoing calls for other businesses.

If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing.

Research shows, 89% of consumers have switched brands after a poor customer experience, whereas 70% of consumers support a brand with excellent customer service. This drives home the point why having excellent customer service is a must for any organization.

As a leading call center service outsourcing provider with 15+ years of experience, we understand customer journeys. This understanding reflects in our simple, fast, and cost-effective service execution, empowered by a global talent pool with smart toolsets.

Our approach puts consumer concerns at the heart of customer service outsourcing by establishing a multichannel multilingual infrastructure. It allows the business to assist the customer via their preferred channel (namely: voice, chat, social media, email) and language in real-time. The customer-centric call center services delivery in our customer service outsourcing process helps the company to gain consumer allegiance - a must for long-term sustainability in the market.

“Not every company has the staff, tools, and skills required to meet their customers’ expectations of call center service.”